Last updated: July 23, 2026
For order questions, shipping questions, return requests, product questions, or policy questions, please contact us through the WhatsApp contact button on our website or through the contact form if available.
Before Contacting Us
To help us respond accurately, please include:
- Your order number.
- The email address used at checkout.
- The product name and color, if relevant.
- A clear description of the issue.
- Photos or videos if you are reporting damage, defect, wrong item, or packaging issues.
Response Time
We aim to respond as soon as reasonably possible. Response times may vary during weekends, holidays, order peaks, or technical interruptions.
Order and Policy Notices
Contacting us does not automatically approve a refund, return, exchange, cancellation, or address change. Any request is subject to our Shipping Policy, Returns & Refunds Policy, Terms of Service, and the status of the order at the time we review the request.
Shipping Questions
Estimated delivery time is generally 10 to 20 business days after order confirmation. Please allow time for tracking updates and carrier processing before requesting delivery assistance.