Last updated: July 23, 2026
This Returns & Refunds Policy applies to purchases made on jayleei.com. Please read it carefully before placing an order.
1. General Return Position
Because our products include delicate silk accessories and giftable items, all sales are considered final unless the product is defective, damaged in transit before delivery, or the wrong item was shipped.
We do not accept returns or refunds for change of mind, personal preference, color expectation, minor measurement variation, styling preference, buyer’s remorse, failure to read the product description, or delays that remain within the stated shipping estimate.
2. Return Request Window
Any issue must be reported within 7 calendar days after the carrier marks the order as delivered. Requests submitted after this period may be refused.
To request help, contact us through the Contact Us page or WhatsApp button and provide your order number, the email used at checkout, clear photos or video of the issue, packaging photos, and a written description of the problem.
3. Condition Requirements
Returned items, if approved by us in writing, must be unused, unworn, unwashed, unaltered, free of odors, stains, makeup, perfume, pet hair, and damage, and must include original packaging, tags, labels, accessories, and any included gift packaging.
We may refuse any returned item that does not meet these conditions or that is sent back without written approval from us.
4. Non-Returnable Situations
Returns, refunds, or exchanges are not available for:
- Items used, worn, washed, altered, scented, stained, or damaged after delivery.
- Color differences caused by lighting, photography, screen settings, or device display.
- Minor size, weight, texture, pattern placement, or hand-finishing variations.
- Silk surface characteristics that are normal for natural fiber or jacquard woven fabric.
- Incorrect size or product selected by the customer.
- Incorrect, incomplete, or undeliverable shipping address provided by the customer.
- Packages marked delivered by the carrier but later lost, stolen, misplaced, or collected by another person.
- Orders delayed by carrier, weather, customs, local delivery, or circumstances outside our reasonable control.
5. Defective or Wrong Item Claims
If you believe you received a defective or incorrect item, you must contact us within 7 calendar days of delivery. We may request photos, videos, packaging evidence, and other information before making a decision.
If we confirm that the item is defective or incorrect, we may, at our discretion, offer a replacement, exchange, store credit, partial refund, or refund to the original payment method.
6. Return Shipping Costs
Unless the return is approved because of our confirmed error, the customer is responsible for return shipping costs, duties, taxes, packaging, insurance, and any loss or damage during return transit.
Original shipping, handling, payment processing fees, and other non-recoverable costs may be deducted from any refund unless prohibited by applicable law.
7. Refund Timing
Approved refunds are issued to the original payment method when possible. Bank and payment processor timing may vary, and we cannot control when the funds appear on your account after we issue a refund.
8. Chargebacks and Abuse
Please contact us first if there is an issue with your order. We reserve the right to provide order records, tracking information, customer communications, and policy acceptance records to payment processors, banks, or dispute review providers in response to chargebacks or payment disputes.