Last updated: July 23, 2026
This Shipping Policy applies to orders placed on jayleei.com. By placing an order, you agree to the shipping terms below.
1. Order Processing
Orders are processed after payment has been received and confirmed. Processing time may vary depending on order volume, product availability, payment review, address verification, and other operational factors.
We reserve the right to cancel or refuse any order that appears incomplete, inaccurate, suspicious, fraudulent, or unable to be fulfilled. If we cancel an order before shipment, we will issue a refund to the original payment method where applicable.
2. Estimated Delivery Time
Estimated delivery time is generally 10 to 20 business days after order confirmation, unless a different shipping estimate is stated on the product page, checkout page, or order confirmation.
Business days do not include weekends, public holidays, carrier non-operating days, or delays caused by customs, weather, logistics interruptions, payment review, incorrect address information, or circumstances outside our reasonable control.
3. Shipping Estimates Are Not Guarantees
Delivery dates are estimates only. We are not responsible for carrier delays, scanning delays, customs delays, local delivery disruptions, weather events, force majeure events, or delays caused by an incorrect or incomplete shipping address provided by the customer.
If we learn that we cannot ship within the stated timeframe, we may contact you with a revised shipping estimate or cancel the order and issue a refund, as required by applicable law.
4. Customer Address Responsibility
The customer is responsible for providing a complete, accurate, and deliverable shipping address at checkout. We are not responsible for lost, delayed, returned, or misdelivered packages caused by an incorrect, incomplete, outdated, or undeliverable address.
If a package is returned to us because of customer-provided address issues, refusal, failure to collect, or delivery failure, we may, at our discretion, offer reshipment at the customer’s expense or issue a refund after deducting shipping, handling, payment processing, and other non-recoverable costs.
5. Tracking
When available, tracking information will be provided after shipment. Tracking updates may take several days to appear or refresh. Lack of immediate tracking movement does not necessarily mean the package has not shipped or is lost.
6. Lost, Stolen, or Delivered Packages
Once a carrier marks a package as delivered to the address provided at checkout, the order will generally be considered delivered. We are not responsible for theft, loss, or damage after carrier-confirmed delivery.
If tracking shows delivery but you cannot locate the package, please check with household members, building staff, neighbors, mailrooms, and the carrier first. We may assist with available carrier information, but replacement or refund is not guaranteed.
7. Split Shipments
We may ship items in separate packages depending on availability, product type, or fulfillment requirements. Separate shipments do not change the total order price unless expressly stated.
8. Contact About Shipping
For shipping questions, please contact us through the Contact Us page or the WhatsApp contact button on our website. Include your order number and the email address used at checkout.